Platform/Service & Work Orders
◆ Platform · Service

Service that remembers every hull.

From intake to ready-for-pickup, one work-order system that tracks techs, parts, labor time, and warranty claims — and attaches the whole service history to the hull's record forever.

  • Work orders with photos, parts, and labor time
  • Tech-level productivity by shop
  • Warranty claims filed with one click
  • Full service history attaches to resale listing
Book a demo Talk to a service manager
app.boater.os / service / board · Fort Myers shop · 11 open
ALL 11 MINE 4 WARRANTY 3 ↻ 2s ago · Dale M viewing
Intake2
YDV48219 · Grady 307
DM today
BGH22184 · Whaler 280
JT +1d
Diag2
TIA09832 · Tiara 38LS
AR 2h
REG33812 · Regulator 31
DM 4h
Parts1
SCT71244 · Scout 355
JT +2d
Labor2
PUR20934 · Pursuit 385
AR 6h
SAI11029 · Sailfish 290
MK 3h
QC1
YDV41190 · Grady 255
DM 1h
Ready2
BGH19884 · Whaler 220
JT
REG20118 · Regulator 26
MK
What changes

Service isn't a separate business. It's where trust compounds.

Your service department is where resale value gets built, where warranty dollars get recovered, and where repeat customers become lifelong ones. BoaterOS treats it that way.

Every hull has a memory

Every service, every part, every tech note attaches to the HIN for life. When the boat gets traded in or resold, the buyer sees the real service history. Trust compounds.

Warranty claims in one click

Yamaha and Mercury warranty portals pre-filled from the work order. Attach photos, parts, labor hours. Claim filed, tracked, collected — no spreadsheets.

Technician productivity you can see

Tech-level utilization by shop. Who's billing, who's underbooked, who's stuck. Your service manager finally has data, not vibes.

Parts that don't sit on shelves

Reorder thresholds per part, per location. Auto-PO to Yamaha and Mercury when stock hits minimum. Par levels tuned per season.

Customer updates write themselves

Every stage transition fires a customer SMS — "your boat is in diagnostics," "parts arrived," "ready for pickup." All TCPA-tracked.

Attaches to resale listings

When the trade-in relists, the full service history renders on the listing page. Boosts asking price. Shortens days-on-lot. Real money.

01 · Scheduling

Bays, techs, and calendars in one grid.

Every bay is a lane. Every tech has a calendar. Drag a work order onto a bay and the system checks certifications, parts availability, and tech utilization before it lands.

  • Tech certification enforced per brand
  • Parts-on-hand check before booking
  • Customer SMS on schedule change
  • Utilization rollups by shop + by tech
Shop calendar · Tuesday · 4 bays
Bay 1
Yamaha 300 · 100hr
Dale M.
9a · 1p
Bay 2
Mercury trim reseal
Jesse T.
8a · 12p
Bay 3
Gelcoat · transom
Adrian R.
10a · 4p
Bay 4
Electronics swap
Maya K.
1p · 5p
Shop utilization · 91% Warranty time · 28%
Parts · Fort Myers shop
AUTO-PO · 2 PENDING
SKU Part Cost Vendor Status
6P2-14301-00-00 Yamaha 300 carb kit $284.90 Yamaha Marine In stock
8M0058724 Mercury trim pump $612.50 Mercury ETA +2d
YAM-LO-F50 Yamaha low-ash oil 4qt $89.00 Yamaha Marine In stock
895411Q03 Mercury fuel filter $42.10 Mercury In stock
68V-WS24A-00 Yamaha water pump $134.75 Yamaha Marine ETA +1d
02 · Parts + purchasing

Par levels, auto-reorder, live OEM feeds.

Yamaha and Mercury part catalogs integrated. Reorder thresholds per location, per part. When stock hits min, a PO lands in the distributor portal automatically.

  • Live Yamaha Marine + Mercury catalog
  • Per-location par levels and auto-PO
  • Parts usage history per hull
  • Technician requisitions in-app
03 · Warranty

Claims that don't take six weeks.

Every work order carries the data a warranty claim needs — hull, engine, hours, photos, parts, labor. One click pre-fills the Yamaha or Mercury claim portal. Track status inline.

  • Pre-filled Yamaha + Mercury claim forms
  • Photo + labor time attached automatically
  • Status tracking inline (submitted / approved / paid)
  • 94% first-pass acceptance rate across customers
Warranty claim · WC-2219
Program Yamaha YES · 60mo
Hull YDV48219 · 42.1hr
Issue Fuel pump failure · 38hr
Parts claimed 6P2-14301-00-00 · $284.90
Labor 2.2hr · $374.00
Total requested $658.90
● APPROVED Paid in 9 days · check #YM-88120
◆ Results across BoaterOS service shops
+28%
Service capacity
After 60-day rollout
+12%
Labor recovery
Missed billable hours recaptured
2.1d
Faster turnaround
Intake → ready avg
94%
Warranty first-pass
Accepted on first submission
Integrations

The tools you already use. Still work.

BoaterOS is the hub. Everything else connects to it — and you keep the partners that actually matter to your business.

Boat Trader
Listing syndication
YachtWorld
Listing syndication
Trident
Marine finance
Ally
Marine finance
LightStream
Marine finance
DockMaster
Nightly sync
Twilio
SMS + TCPA
Mailchimp
Email
Stripe
Deposits + payments
Google Analytics 4
Web analytics
Meta Ads
Conversion sync
BRP
OEM feed
◆ Customer voice
"We used to file Yamaha warranty claims in a paper folder and hope they came back. Now I see every claim, every dollar, every tech's hours in one place. My shop recovered $47k in labor last quarter that used to just evaporate."
DM
Dale Morrison
Service Manager · Fish Tale Boats
◆ Next step

Your service bay deserves a real system.

30-minute demo with a service manager from the BoaterOS team. Bring last week's board and we'll show you what it looks like running on BoaterOS.

Book a demo Read how Fish Tale's shop changed