Platform/Service & Work Orders
◆ Platform · Service

Service that remembers every hull.

From intake to ready-for-pickup, one work-order system that tracks techs, parts, labor time, and warranty claims, and attaches the whole service history to the hull's record forever.

  • Work orders with photos, parts, and labor time
  • Tech-level productivity by shop
  • Warranty claims filed with one click
  • Full service history attaches to resale listing
app.boater.os / service / board · Fort Myers shop · 11 open
ALL 11 MINE 4 WARRANTY 3 ↻ 2s ago · Dale M viewing
Intake2
YDV48219 · Grady 307
DM today
BGH22184 · Whaler 280
JT +1d
Diag2
TIA09832 · Tiara 38LS
AR 2h
REG33812 · Regulator 31
DM 4h
Parts1
SCT71244 · Scout 355
JT +2d
Labor2
PUR20934 · Pursuit 385
AR 6h
SAI11029 · Sailfish 290
MK 3h
QC1
YDV41190 · Grady 255
DM 1h
Ready2
BGH19884 · Whaler 220
JT
REG20118 · Regulator 26
MK
What changes

Service isn't a separate business. It's where trust compounds.

Your service department is where resale value gets built, where warranty dollars get recovered, and where repeat customers become lifelong ones. BoaterOS treats it that way.

Every hull has a memory

Every service, every part, every tech note attaches to the HIN for life. When the boat gets traded in or resold, the buyer sees the real service history. Trust compounds.

Warranty claims, built from the work order

Every claim is assembled from the work order: photos, parts, labor hours, all in one place, tracked to paid. Direct Yamaha and Mercury portal submission is on the roadmap. No spreadsheets.

Technician productivity you can see

Tech-level utilization by shop. Who's billing, who's underbooked, who's stuck. Your service manager finally has data, not vibes.

Parts that don't sit on shelves

Reorder thresholds per part, per location. Purchase orders raised when stock hits minimum. Par levels tuned per season. Direct OEM catalog feeds are on the roadmap.

Customer updates write themselves

Every stage transition drafts a customer update: "your boat is in diagnostics," "parts arrived," "ready for pickup." All TCPA-tracked. Carrier SMS delivery is on the roadmap.

Attaches to resale listings

When the trade-in relists, the full service history renders on the listing page. Boosts asking price. Shortens days-on-lot. Real money.

01 · Scheduling

Bays, techs, and calendars in one grid.

Every bay is a lane. Every tech has a calendar. Drag a work order onto a bay and the system checks certifications, parts availability, and tech utilization before it lands.

  • Tech certification enforced per brand
  • Parts-on-hand check before booking
  • Customer SMS on schedule change
  • Utilization rollups by shop + by tech
Shop calendar · Tuesday · 4 bays
Bay 1
Yamaha 300 · 100hr
Dale M.
9a · 1p
Bay 2
Mercury trim reseal
Jesse T.
8a · 12p
Bay 3
Gelcoat · transom
Adrian R.
10a · 4p
Bay 4
Electronics swap
Maya K.
1p · 5p
Shop utilization · 91% Warranty time · 28%
Parts · Fort Myers shop
AUTO-PO · 2 PENDING
SKU Part Cost Vendor Status
6P2-14301-00-00 Yamaha 300 carb kit $284.90 Yamaha Marine In stock
8M0058724 Mercury trim pump $612.50 Mercury ETA +2d
YAM-LO-F50 Yamaha low-ash oil 4qt $89.00 Yamaha Marine In stock
895411Q03 Mercury fuel filter $42.10 Mercury In stock
68V-WS24A-00 Yamaha water pump $134.75 Yamaha Marine ETA +1d
02 · Parts + purchasing

Par levels, reorder points, purchasing built in.

Reorder thresholds per location, per part. When stock hits min, a PO is raised and ready to send. Parts usage tracks back to each hull. Direct Yamaha and Mercury catalog feeds are on the roadmap.

  • Per-location par levels and reorder points
  • Purchase orders raised at minimum stock
  • Parts usage history per hull
  • Technician requisitions in-app
03 · Warranty

Claims that don't take six weeks.

Every work order carries the data a warranty claim needs: hull, engine, hours, photos, parts, labor. The claim is assembled and ready to file, with status tracked inline. Direct portal submission to Yamaha and Mercury is on the roadmap.

  • Claim forms pre-filled from the work order
  • Photo + labor time attached automatically
  • Status tracking inline (submitted / approved / paid)
  • Fish Tale ran a 94% first-pass acceptance rate
Warranty claim · WC-2219
Program Yamaha YES · 60mo
Hull YDV48219 · 42.1hr
Issue Fuel pump failure · 38hr
Parts claimed 6P2-14301-00-00 · $284.90
Labor 2.2hr · $374.00
Total requested $658.90
● APPROVED Paid in 9 days · check #YM-88120
◆ Service results at Fish Tale
+28%
Service capacity
At Fish Tale, after 60-day rollout
+12%
Labor recovery
Missed billable hours recaptured
2.1d
Faster turnaround
Intake to ready avg, at Fish Tale
94%
Warranty first-pass
Accepted on first submission
Integrations

The tools you already use. Honestly mapped.

BoaterOS is the hub. Here is exactly what is wired today, what we proved on Fish Tale, and what is on the roadmap. No vapor.

Wired today
Live in the BoaterOS app right now.
Stripe
Deposits, POS, billing
Plaid
Bank rec
Documenso
E-sign
Supabase
Database, auth, RLS
DockMaster
One-time migration
Proven at Fish Tale
Built and run in production on our pilot dealer. Porting into the platform.
Boat Trader
Listing syndication
Google Analytics 4
Web analytics
Meta Ads
Conversion tracking
On the roadmap
Specced, not wired yet. We will not pretend otherwise.
QuickBooks / Xero
GL sync
Twilio
SMS + TCPA
Marine lenders
F&I pre-approval
◆ Customer voice
"We used to file Yamaha warranty claims in a paper folder and hope they came back. Now we see every claim, every dollar, every tech's hours in one place. The shop recovered labor last quarter that used to just evaporate."
FT
Fish Tale Boats
Pilot dealer · Fort Myers FL · Illustrative result from the Fish Tale rollout
◆ Next step

Your service bay deserves a real system.

30-minute demo with a service manager from the BoaterOS team. Bring last week's board and we'll show you what it looks like running on BoaterOS.